MUNICIPAL UTILITY SERVICES
The City of Monrovia is the community's main water supplier.
Bills may be paid and service activated at: City Hall, 415 S. Ivy Avenue, Monrovia CA 91016-2888
Monday - Thursday, 7 a.m. - 6 p.m.
Friday, 7 a.m. - 5:30 p.m.
HOW TO REACH US
Billing Questions: (626) 932-5517
Customer Service: (626) 932-5575
Fax: (626) 932-5566
24-Hour Emergency Service - Police Dispatch, (626) 256-8088 (Note: there is a $150 fee to restore service outside of normal business hours).
PAYING YOUR BILL
Please pay your bill as soon as you receive it. Send your payment in the enclosed envelope or pay in person at Monrovia City Hall during normal business hours. Non-cash payments can also be dropped in the drop box at the entrance to City Hall at any time. An unpaid bill becomes past due 19 days after presentation. If you are unable to pay your bill, please call us at (626) 932-5517 or come to the water counter at City Hall to discuss payment arrangements.
The following payment options are available:
Online Payment and Account Management is now available. (See FAQ's) Pay directly from your home or business computer.
Electronic Funds Transfer (EFT) - The City's EFT Program allows automatic payments from a current checking account. When you are set up on our EFT program, you will still receive a paper bill that shows the amount automatically deducted from your checking account. For an application, please click on the following link EFT Sign Up Form and complete the application. Next, contact our Utility Billing Office to complete the process. Please note that a voided check must accompany the form. To cancel EFT, please submit an EFT Cancellation Form.
Pay by Phone - Phone payments may be made by calling 1-800-272-9829 (select option 3). Visa, Mastercard, Discover, American Express, and E-check payments are accepted. There is no fee to pay by phone. Please note that payments will be posted to your account the following day. When prompted for a jurisdiction code, please use 1573. You will also need your account number and customer number, which are located o the top portion or your bill.
Mail-In - Payments may be sent via US mail, using the envelope enclosed in your billing statement. Please note that payments will be posted on date of receipt and not date of postmark.
24-Hour Payment Drop Box - Non-cash payments may be dropped at the entrance to City Hall anytime.
If you are unable to pay your bill, please call us at (626) 932-5517 or come to the Utility Billing Office at City Hall to discuss payment arrangements.
Water - This includes meter maintenance and actual water consumption charges based on meter size and cubic feet of water used. For business customers, back flow charges are included.
Sewer - This charge is for ongoing sewer system maintenance and repair.
Cal Waste - Provides funding for costs related to State mandates requiring Monrovia to prepare, adopt and implement comprehensive waste management programs. This fee applies to residential customers only.
Emergency Services Fee - Cost of Fire Department's fire hydrant emergency preparedness services. This fee enables the City to provide Fire Department emergency service programs and fire hydrant preparedness.
Street Sweeping - This charge is for the weekly sweeping of City streets.
Storm Drain - This charge is required as part of the Federal Clean Water Act mandate and is for cleaning City-owned storm drains and catch basins throughout the City.
Residential trash service is provided by Athen Services. For questions regarding your Athens bill, please call 626-336-6100.
Returned Checks and EFT Payments - A $30 returned item fee will be charged if your check or EFT payment is returned from the bank unpaid for any reason.
Late Payment Charge - Bills received after the "Due Date" shown on the front of the bill are subject to a Late Payment Charge.
Service Interruption - Service that is shutoff will require the full payment of the outstanding balance owed plus an additional $45 charge to restore service. An additional $150 charge is required to restore service outside normal business hours.
Damages/Tampering with City Property - Tampering with a water meter, or breakng a City-applied lock, is subject to a $150 penalty, plus repair/replacement costs.
We also have an Online Signup Option
Water Service Application Form (English)
Water Service Application Form (Espanol - Solicitud de Servicio de Agua)
Water Service Cancellation Form (English)
Water Service Cancellation Form (Espanol - Solicitud de Cancelación de Servicio)
Electronic Funds Transfer Application
Electronic Funds Transfer Cancellation
Water Quality Report (2011)
Water Quality Report (2010)
Water Quality Report (2009)
Water Quality Report (2008)
Urban Water Management Plan (2010-2011)